Katy Perry Collections is pleased to offer free 2nd day shipping anywhere in the continental United States on all orders over $100. Ground shipping is free for all orders below $100. Standard shipping takes 5 to 7 business days after processing.
In the event that you are unhappy with your purchase from KatyPerryCollections.com, we will gladly accept a return within 30 days of purchase.
All returned merchandise must be in new and unused condition. To avoid damage, we recommend trying footwear on carpeted areas. We reserve the right to refuse any unauthorized returns of damaged or worn items.
Refunds will be processed in their original form of payment. Please allow up to 30 days for your credit card company to process your credit. We are not responsible for any open balances, overdraft fees, services charges, or interest charges resulting from the timing of charges and/or credits to your account.
Final Sale merchandise is not returnable or exchangeable. Shipping charges are not refundable.
To process your free return:
Download the U.S. Return Form and follow the step-by-step instructions
Pack items securely in original product packaging
Complete, process, and print your prepaid return label
Affix prepaid UPS label to the shipping box and retain bottom portion of the label with tracking number
Take you package to a UPS location. You can find your closest UPS location at ups.com/dropoff
If you prefer to use your own shipping method, please send package to:
13053 San Bernardino Avenue
Fontana, CA 92335
If you opt to not use our free prepaid UPS shipping, your return charges must be prepaid as we cannot accept C.O.D. deliveries.
We are unable to automatically process exchanges at this time. To exchange an item, please return the item you do not want and place a new order on KatyPerryCollections.com.
Price adjustments are permitted only when an item has been marked down. The price adjustment must be made within 14 days of the purchase. Contact customer service for more information.
Please do not hesitate to call our customer service department, available 24 hours a day, at 1-888-300-6254