** Due to Covid-19, orders may encounter delays for Ground and Express shipping options starting March 26th, 2020.
Katy Perry Collections is pleased to offer free standard shipping on orders anywhere in the continental United States. Standard shipping takes 3 to 7 business days after processing and Katy Perry Collections does not ship on weekends or holidays. Please note ground orders will take 1-3 business days to process.
|Shipping Method||Delivery Time||Shipping Charge||Order Cutoff Time|
|Ground||3-7 Business Days||Free||None|
|2nd Day||2 Business Days||$15 Flat Rate||1pm EST|
|Next Day||1 Business Day||$28.95 Flat Rate||1pm EST|
DO YOU SHIP TO MILITARY ADDRESSES?
For security reasons, we do not currently ship APO/FPO addresses.
DO YOU SHIP TO PO BOXES?
For security reasons, we do not currently ship to P.O. boxes.
WHEN WILL MY CARD BE CHARGED?
Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately and will take 3-5 days to be posted back to your credit card.
WHY DID YOU CALL OR E-MAIL ME TO VERIFY MY ORDER?
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select. NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
WHAT ARE MY PAYMENT OPTIONS?
We accept VISA, MasterCard, American Express, Discover, and PayPal.
WHAT'S THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?
Once you have placed an order, you can check on its status at any time by tracking your order. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
ORDER CHANGES AND CANCELLATIONS
Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.
With the recent updates regarding the coronavirus (COVID-19), we've extended our return policy. In the event that you are unhappy with your purchase from KatyPerryCollections.com, we will gladly accept a return for a refund within 60 days of delivery.
All returned merchandise must be in new and unused condition. To avoid damage, we recommend trying footwear on carpeted areas. We reserve the right to refuse any unauthorized returns of damaged or worn items.
Refunds will be processed in their original form of payment. Please allow up to 30 days for your credit card company to process your credit. We are not responsible for any open balances, overdraft fees, services charges, or interest charges resulting from the timing of charges and/or credits to your account.
Final Sale merchandise is not returnable or exchangeable. Click here to start your return.Start your return
Price adjustments are permitted only when an item has been marked down. The price adjustment must be made within 14 days of the purchase. Contact customer service for more information.
Please do not hesitate to call our customer service department, available Monday through Sunday 6AM - 6PM PST, at 1-888-300-6254